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In what Currency are your prices?

All our prices are in Canadian Dollars


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How can I pay?

For a list and explanation of payment methods see Payment Methods


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What is meant by local Toronto area served by TTC?

Toronto area where we will pick up is defined by Steeles Ave to the north, Kipling to the west, and McCowan Rd. to the East


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Where can I come to drop off/pick up my order myself without a charge?

You can drop your media off at St. Clair Ave W and Oakwood Ave. Please contact us for more info.


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Who/what is behind TheVideoConverter.com?

We are a group of talented professionals with a great deal of experience in video conversion. Check the about page for a bit more background.


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Who/what is MociCore Online Solutions?

MociCore Online Solutions is a project under development to become A One-Stop-Shop for online needs. Currently services offered include TheVideoConverter.com and  MociCore Hosting . We are currently operating while the website is under development EBaySellToday.com (we will sell your used merchandise at online auctions at no cost to you, we make money only if it sells). You can visit us at MociCore.com


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I notice aitsafe.com on your cart, what is this?

We use the Mal's shopping cart, check it out at http://www.mals-e.com/


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How do you manage such low prices?

There are no stores that we pay for, we are currently based solely online, and do local transactions  in Toronto, where we have an office/studio. We also understand that we do not need a huge margin to make a profit. We are hoping that this will translate in more customers which should more than make up for the low prices.


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What quality should I expect?

All tape conversions are made through a digital signal converter using equipment from Sharp, RCA and Emerson. DVD conversions are made using an ATI video card and edited with a range of software for best quality. It'll be much better that what most corner stores and video rental places provide, and we will try until we are satisfied that we have done all that's possible.


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I see a voucher/coupon box on the cart, where do I find vouchers/coupons?

From time to time we may carry promotions or provide savings to loyal customers.


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I need to place a specific order or a bulk order and do not see all the options I need in your order page?

Contact us at support@thevideoconverter.com We will help you with any special requests or orders.


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I have a question but I don't see the answer?

You can check the Services Page, our Terms of Service, or our Updates Blog for more info or feel free to get in touch through the contact page, or support@thevideoconverter.com Also feel free to check our Sitemap for an organized list of all the pages on this site.


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